Talkdesk Inc

Software Engineer

Context

Remote backend software engineer working on the core processing system responsible for routing and processing all the calls in the Talkdesk universe.

Projects

• Working on the legacy system, improving the code readability and performance and doing the usual maintenance and new features.
  • The core system, still responsible for major call routing features, responsible for routing calls to the right destination, managing the call recordings, waiting queues and agent’s statuses.
• Definition of a new generation system, able to phase out the legacy one, providing a couple of new features built on a microservices architecture approach.

April 2016 — Present

Novertur International SA

Senior Software Engineer

Context

Senior Software engineer working both on the web component and backend big data processing

Projects

• Business Matchmaking reports computation with Hadoop running in Amazon EMR
  • Computation of a company’s allies, distributors, competitors and suppliers in a foreign country, based on a company’s website data and business registration information.
• Web application to manager the reports and search for companies information

October 2014 — March 2016

WIT Software

Software Engineer

Context

Requirements analysis, specification, development, tests and deployment of an SIP Application Server for an IP Multimedia Core Network Subsystem (IMS) according with RCS/Rcse specification from GSM Association (GSMA).

Projects

• Development and maintenance of Push Notifications Gateway using Google Cloud Message, Apple Push Notifications and binary SMS.
• Auto-Configuration Server allowing sending mobile application settings, following the RCSe/RCS5 specifications.
• Maintenance and evolution of an SIP Application Server. Maintenance and evolution of media (audio and video) session transcoding in real time.
• Test planning and execution, deployments, upgrades and contingency plans.
• Load and performance tests automation.

November 2010 — October 2014

Beyond Sight, Lda

Co-founder and partner

Context

Co-founder and partner starting as a sole company with one Optician Center expanding later to the fashion clothes. In 2014, we moved to a limited company.

Work

• Dealing with suppliers of products and services
• Assistance with order management and finances
• IT related decisions and issues

May 2010 — Present

Ubiwhere

Software Engineer

Context

Requirements analysis, specification, development, tests and deployment of server software for SMS and MMS based services.

Projects and work

• Specification, implementation and maintenance of several modules of message processing (SMS and MMS) providing services of mass sending, CRM integration, value-added services and integration with external systems (Bank operations, Email, Web Services…) for telecommunications operators.
• Specification, planning e execution of test plans. Deployment, upgrades and contingency plans for product delivery.

July 2009 — November 2010

Wlink

Lead Software Engineer

Context

Project management with focus on web and multimedia content projects, in part-time

Projects

• Ascertain the projects status and costumer perception, defining a roadmap for every project, monitoring and resource allocation.
• Leading the recruiting process and contract external resources.
• Specification and development of a communication module, using an RS232 serial port, with a custom-made GSM modem switch.

April 2009 — June 2016

Mentes Virtuais

Software Engineer

Context

Requirements analysis, planning and developing software for telecommunications services.

Projects

• Development, maintenance, evolution and supporting modules of an SMS/WAP Push/MMS service platform.
• Requirements analysis, prototyping and development of a web application for administration, management and user self-care for a new generation communications service, providing fixed-mobile convergence in a IMS (Internet Media Server) context.
• Analysis, requirements gathering, specification and development of a value-added SMS and Wap Push service, consisting in a core processor and a management web application.
• Analysis and requirements gathering for an ENUM(E.164 NUmber Mapping) server, with state-of-the-art investigation and testing the available solutions and API’s.

May 2007 — July 2009

Saphety

Software Developer

Context

Project in partnership between Universidade de Évora and Saphety to give real work context

Project

• Analysis and development of software for data synchronization between an LDAP directory and a relational database

June 2005 — September 2005